Shipping policy
Shipping Details
At Metaphobia, we aim to deliver your orders as quickly and securely as possible. Please review our shipping information below.
For any shipping inquiries, contact us at support@Metaphobia.store.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
- Standard Shipping: 7–14 business days
- Express Shipping: 3–7 business days
- International Shipping: 10–21 business days (varies by destination)
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other unforeseen circumstances.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method. Free shipping may be available on qualifying orders — check our current promotions for details.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
5. International Orders
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer. Metaphobia is not responsible for any delays caused by customs processing.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@Metaphobia.store with your order number and photos (if applicable). We will work with you to resolve the issue as quickly as possible.
7. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us at support@Metaphobia.store as soon as possible after placing your order.
Last updated: September 2026